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How md4 Handles Your Personal Information

Your account data, payment details, and browsing activity are handled under a clear privacy framework — this page explains what we collect, why we collect it, and how you can request changes or deletions.

Data collected only as neededbKash, Nagad, Rocket payment privacyAccount-level data controlsYour right to request deletionContact us to update records
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md4 How md4 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Data

Account Support Chat Use the live chat inside your account dashboard to raise a privacy concern or request a data summary. Our support team handles data queries during posted service hours.
Email Data Requests Send a written data access or deletion request to our support email listed in your account settings. We aim to acknowledge requests within a few business days.
In-App Help Centre The Help section of your md4 account includes a dedicated privacy and data category where you can log formal requests and track their status directly from your mobile or desktop.
HOW WE PROTECT YOUR DATA

Data Handling and Account Security at md4

Security and transparency sit at the centre of how we manage account information. Here is what we do in practice to keep your data safe and your rights clear.

Encrypted Payment Data

Payment references from bKash, Nagad, and Rocket are stored in encrypted form. We keep only the wallet identifier and transaction reference, never your full PIN or wallet password.

Cookie and Tracking Controls

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can withdraw consent for non-essential cookies through the cookie settings in your account or browser at any time.

Data Retention Limits

Account activity logs are held for the period required by applicable financial regulations. Marketing data is deleted as soon as you remove consent. You can request a summary of what we hold about you at any time.

Your Right to Correct or Remove Data

You have the right to request corrections to inaccurate account details and to ask for deletion of data we no longer need to hold. Submit your request through in-app support or by email, and we will confirm the action taken.

Privacy Questions from md4 Account Holders

These are the questions we hear most often about data, access, and your rights as an account holder.

We collect your registration details, device identifiers, and the wallet references used when you deposit through bKash, Nagad, or Rocket. We do not store your wallet PIN or full payment credentials.

Yes. Submit a data access request through the Help section of your account or by emailing our support address. We will compile and send your data summary within the period required by applicable rules.

Use the in-app Help Centre or contact support by email with a written deletion request. We will remove data we are no longer required to hold and confirm what, if anything, must be retained under financial regulations.

We share data only with payment processors like the gateways that handle bKash, Nagad, and Rocket transactions, and with service partners bound by equivalent data-protection obligations. We do not sell your personal data.

Non-essential cookies can be switched off through your account's cookie settings or through your browser. Essential session cookies are required to keep your account login active and cannot be disabled while you are signed in.

Your access to md4 services and the way your data is handled depends on your local law and the eligible regions where our services operate. We process data for Bangladesh accounts in line with applicable regional requirements.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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