Reference

Know Where You Stand with md4

Your access to md4 depends on your local law and eligible regions — we want that to be clear from the start. These terms cover how we handle your account, your data, and your rights as someone who uses our platform in Bangladesh.

Jurisdiction-aware termsbKash, Nagad, Rocket account contextYour rights, clearly statedData handling explainedContact paths included
md4 Know Where You Stand with md4
REACH OUR TEAM

How to Contact md4 on Legal Matters

For questions about your rights, account terms, or data under our policy, our support team handles legal queries through the same channels you use for account help. Reach us any time a policy question comes up — we respond to account-specific legal requests with the details tied to your registered profile, not a generic reply.

Live Chat Start a chat from your account dashboard. For legal or policy questions, tell the agent you need an account policy review and they will escalate to the right team.
Email Support Send your query to our support address from your registered email. Include your account ID so we can match your request to your data profile without delay.
Account Help Centre The Help Centre has a dedicated legal and policy section. Find answers on data requests, account closure, and terms queries — filter by the Bangladesh Rocket Help 511 category for wallet-linked policy questions.
DATA AND ACCOUNT SECURITY

How We Protect Your Account and Data

Your account data is handled under the practices set out in our privacy policy. We keep only what we need to run your account, process payments via bKash, Nagad, or Rocket, and meet our compliance obligations. Data is not sold to third parties. You can request a copy of what we hold, ask for corrections, or request deletion — subject to any legal retention requirements that apply to financial transactions in your region.

Data Retention We retain transaction records and account data for the period required under applicable financial regulations. Wallet transactions via bKash, Nagad, and Rocket are logged for verification and dispute resolution.
Cookie Policy We use session and analytics cookies to keep your account logged in and to understand how the platform is used. You can manage cookie preferences from the settings menu on your account page.
Account Security Your account is protected by OTP verification tied to your registered mobile number. The Bangladesh Secure Login 510 flow requires you to confirm each new device — no new session opens without that step.
Requesting Changes To update your registered details or request data deletion, go to Account Settings or contact support from your registered email. We process verified requests within the period stated in our privacy policy.

Common Legal and Policy Questions

These are the questions we get most often about account terms, data rights, and how our policies apply to accounts in Bangladesh. If your question is not here, our support team handles account-specific legal queries directly.

Access depends on your local law and the eligible regions we support. We recommend checking your local regulations. We do not make legal determinations on your behalf.

Send a data access request from your registered email to our support address, including your account ID. We will confirm receipt and respond within the period stated in our privacy policy.

Yes. You can close your account through Account Settings. Any remaining wallet balance can be withdrawn to your linked bKash, Nagad, or Rocket account before closure is finalised.

We delete personal data that is no longer needed, but retain transaction records for the period required by applicable financial regulations. We will confirm what is retained when you submit a closure request.

Account disputes are handled through our support team first. If a resolution is not reached, our terms set out the next steps, including the jurisdiction that governs any formal proceedings.

Yes. We send a notice to your registered contact details before any material change takes effect. You have the option to close your account and withdraw your balance if you do not accept the updated terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.